Billing Terms and Conditions

Last updated: May 18, 2026

Secure Payment Processing

At frobk.shop, we prioritize the security of your personal and financial information. We use Shopify Payments as our primary payment gateway, which is a secure and trusted method for online transactions.

All transactions are processed through a secure server using Secure Sockets Layer (SSL) technology with 256-bit encryption. This ensures that your credit card data is safe and cannot be read or intercepted by third parties during transmission. We comply with strict data protection standards and do not store your full credit card numbers on our servers.

Accepted Payment Methods

We accept the following forms of payment for all orders:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club.
  • Digital Wallets: Apple Pay, Google Pay, Shop Pay.

You must provide valid payment information at the time of purchase. By submitting your payment information, you authorize PUNJAB HERITAGE JEWELLERS PTY LTD to charge the designated amount to your chosen payment method.

Payment Timing

  • Immediate Charge: Your credit card or payment method will be charged at the time your order is placed and confirmed.
  • Verification: All orders are subject to payment verification and authorization before shipping. If your payment method is declined or cannot be verified, we reserve the right to cancel your order.

Pricing and Fees

  • Currency: All prices listed on our website are displayed and processed in US Dollars (USD).
  • Total Price: The total price shown at checkout is the final price for the products and standard fulfillment.
  • International Taxes & Duties (Singapore): As stated in our Shipping Policy, because we ship internationally to Singapore, your order may be subject to local import customs duties or the Singapore Goods and Services Tax (GST) upon arrival. These additional destination fees are the sole responsibility of the customer and are not calculated or collected by us at checkout.
  • No Hidden Fees: We do not charge any additional transaction fees, handling fees, or hidden payment processing charges.

Billing Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers/expiration dates, so that we can complete your transactions and contact you as needed.

Chargeback and Disputes

If you have an issue with a charge on your statement, we encourage you to contact our customer support team first before initiating a chargeback with your bank. We are committed to resolving any billing discrepancies amicably and quickly.

Contact Information

For any questions regarding your billing or payment, please contact us:

  • Operator: PUNJAB HERITAGE JEWELLERS PTY LTD
  • Email: support@frobk.shop
  • Address: POINT COOK, 3030, VICTORIA, AUSTRALIA
  • Phone: +61 468-108-583
  • Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST/AEDT - Australian Eastern Time)