Shipping policy

Last updated: May 18, 2026

This Shipping Policy applies to all purchases made on frobk.shop and outlines our fulfillment and delivery practices.

Order Processing Time

All orders are processed within 1 to 3 business days (Monday through Saturday, excluding Sundays and public holidays). “Processing time” refers to the period from order confirmation to the moment the shipment is dispatched from our facility. Each minimalist numberless wall clock order undergoes strict movement synchronization verification and is secured in customized shockproof foam and anti-deformation needle packaging to ensure your fragile timepiece arrives completely intact during international transit.

Shipping Time & Delivery Estimates

We fulfill orders internationally to bring our premium minimalist timepieces and artistic horology decor directly to your doorstep in Singapore.

  • Shipping Origin: Orders are dispatched from our international fulfillment and logistical facilities.
  • Target Market: We currently prioritize shipping to Singapore.
  • Estimated Shipping Time: Once dispatched, the estimated international shipping time to Singapore is 7 to 13 business days.
  • Total Delivery Time: Therefore, the total estimated time from order placement to delivery is approximately 8 to 16 business days.

Shipping Cost

We offer Free Shipping on all orders to Singapore. No handling fees, delivery fees, or oversized furniture/decor surcharges apply at checkout.

Tax & Customs Information (Singapore GST & Duties)

  • Import Taxes & Fees: Since we ship internationally to Singapore, please be aware that your purchase may be subject to local import customs duties or the Singapore Goods and Services Tax (GST) as mandated by the Inland Revenue Authority of Singapore (IRAS) and Singapore Customs.
  • Customer Responsibility: These potential import charges, clearance fees, or local taxes are determined upon arrival at destination customs and are the sole responsibility of the customer. They are not collected, calculated, or covered by us at checkout.
  • Transparency: The final total displayed on our checkout page represents the exact cost of the product and standard fulfillment only.

Shipping Locations

We currently ship to Singapore. If your destination is not listed at checkout, please contact us for further assistance.

Tracking Your Order

Once your order has shipped, you will receive an email containing the tracking number. You can track your shipment status through the tracking link provided in that email.

Delays

Delivery times are estimates and may vary due to external factors such as international customs clearance intervals, severe weather disruptions, or carrier delays. We appreciate your patience and understanding in the event of any unforeseen logistical delays.

Contact Information

If you have any questions regarding our shipping policy, please contact us:

  • Operator: PUNJAB HERITAGE JEWELLERS PTY LTD
  • Email: support@frobk.shop
  • Address: POINT COOK, 3030, VICTORIA, AUSTRALIA
  • Phone: +61 468-108-583